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Returns & Exchanges
At Chandelier, we want your home to shine. If your new lighting doesn't perfectly complement your space, you can return your items within 30 days of delivery for a full refund or exchange.
1
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return.
2
Prepare the Package
Carefully pack the fixture in its original box with all mounting hardware and crystals included to ensure safe transit.
3
Ship It Back
Print your prepaid shipping label and drop off the package at any authorized carrier location.
4
Receive Your Refund
Once our quality team inspects the item, your refund will be processed back to your original payment method within 5-7 business days.
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30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing